Privacy Policy
Pineapple Mechanical Services ("Pineapple AC," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our website at https://pineappleac.com, schedule services, or participate in our SMS/text messaging program.
Information We CollectWe may collect personal information including contact information (name, email, phone number, mailing address), service-related information (appointment details, service requests, billing information), SMS consent information (mobile number and confirmation of opt-in), and technical information (IP address, browser type, and device data collected through cookies or analytics tools).
We collect this information only when you voluntarily provide it, such as when booking a service, completing a form, or opting into text messages.
How We Use Your InformationYour information is used to schedule, confirm, and manage your HVAC or plumbing services; send appointment reminders, follow-up messages, and billing communications; provide customer service and respond to inquiries; send promotional offers or updates (only if you have opted in); and maintain service records and comply with legal obligations.
We do not sell or share your personal information for third-party marketing purposes.
SMS Consent CommunicationPhone numbers collected as part of the SMS consent process are used only for text messaging purposes directly related to Pineapple Mechanical Services. We do not share, sell, or transfer your phone number or SMS consent information with third parties or affiliates for marketing purposes.
Required Compliance StatementMobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
Types of SMS CommunicationsIf you have opted in to receive text messages from Pineapple Mechanical Services, you may receive appointment reminders, service or billing updates, follow-up communications, and special offers or seasonal promotions (only if you consented). Message frequency may vary based on your activity and service needs.
Data RetentionWe retain your personal and SMS consent data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymize your data.
Sharing of InformationWe may share your information only with trusted service providers who help operate our business (for example, payment processors, scheduling tools, or communication platforms like RingCentral), to comply with legal requirements, or to protect the rights, safety, or property of Pineapple Mechanical Services or our customers. We do not share SMS consent or phone numbers for marketing purposes under any circumstance.
Cookies and Website AnalyticsOur website may use cookies or analytics tools to collect non-personal information, such as website traffic patterns or session activity. This data helps us improve our website and user experience. You can disable cookies in your browser settings if preferred.
Your Rights and ChoicesYou have the right to access or request a copy of your personal information, update or correct your contact details, withdraw SMS consent at any time by replying "STOP" to any text, and request deletion of your information where applicable.
For any privacy-related requests, contact us at info@pineappleac.com or (954) 756-1269.
Data SecurityWe use administrative, physical, and technical safeguards to protect your information from unauthorized access, disclosure, or misuse. While no system is completely secure, we take steps to minimize risks.
Policy UpdatesWe may update this Privacy Policy from time to time. The most current version will always be available on our website, with the "Last Updated" date shown at the top. Significant updates may also be communicated directly to customers.
Contact UsPineapple Mechanical Services(954) 756-1269info@pineappleac.comhttps://pineappleac.com
Information We CollectWe may collect personal information including contact information (name, email, phone number, mailing address), service-related information (appointment details, service requests, billing information), SMS consent information (mobile number and confirmation of opt-in), and technical information (IP address, browser type, and device data collected through cookies or analytics tools).
We collect this information only when you voluntarily provide it, such as when booking a service, completing a form, or opting into text messages.
How We Use Your InformationYour information is used to schedule, confirm, and manage your HVAC or plumbing services; send appointment reminders, follow-up messages, and billing communications; provide customer service and respond to inquiries; send promotional offers or updates (only if you have opted in); and maintain service records and comply with legal obligations.
We do not sell or share your personal information for third-party marketing purposes.
SMS Consent CommunicationPhone numbers collected as part of the SMS consent process are used only for text messaging purposes directly related to Pineapple Mechanical Services. We do not share, sell, or transfer your phone number or SMS consent information with third parties or affiliates for marketing purposes.
Required Compliance StatementMobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
Types of SMS CommunicationsIf you have opted in to receive text messages from Pineapple Mechanical Services, you may receive appointment reminders, service or billing updates, follow-up communications, and special offers or seasonal promotions (only if you consented). Message frequency may vary based on your activity and service needs.
Data RetentionWe retain your personal and SMS consent data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymize your data.
Sharing of InformationWe may share your information only with trusted service providers who help operate our business (for example, payment processors, scheduling tools, or communication platforms like RingCentral), to comply with legal requirements, or to protect the rights, safety, or property of Pineapple Mechanical Services or our customers. We do not share SMS consent or phone numbers for marketing purposes under any circumstance.
Cookies and Website AnalyticsOur website may use cookies or analytics tools to collect non-personal information, such as website traffic patterns or session activity. This data helps us improve our website and user experience. You can disable cookies in your browser settings if preferred.
Your Rights and ChoicesYou have the right to access or request a copy of your personal information, update or correct your contact details, withdraw SMS consent at any time by replying "STOP" to any text, and request deletion of your information where applicable.
For any privacy-related requests, contact us at info@pineappleac.com or (954) 756-1269.
Data SecurityWe use administrative, physical, and technical safeguards to protect your information from unauthorized access, disclosure, or misuse. While no system is completely secure, we take steps to minimize risks.
Policy UpdatesWe may update this Privacy Policy from time to time. The most current version will always be available on our website, with the "Last Updated" date shown at the top. Significant updates may also be communicated directly to customers.
Contact UsPineapple Mechanical Services(954) 756-1269info@pineappleac.comhttps://pineappleac.com